1. Who We Are
LCR Digital, LLC is a software and data-solutions provider operating under the brand LCRDigital.ai. We design and manage digital tools and integrations for business clients, including applications published on Google Play such as TLCiQ.
You can contact us at:
- • Email: privacy@lcrdigital.ai
- • Website: https://lcrdigital.ai
2. Information We Collect
The exact data collected depends on how you use the App and how it is configured by your organization.
2.1 Information You Provide Directly
We may collect information you provide when you:
- •Create or use an account within the App
- •Submit forms, tickets, or records (e.g., jobs, units, site information, comments)
- •Contact us for support or feedback
This can include:
- •Name and contact details (e.g., email address, phone number)
- •Company or organization name and role
- •User-generated content (e.g., notes, comments, uploads)
- •Any other information you or your organization choose to input into the App
2.2 Information Collected Automatically
When you use the App, we may automatically collect:
- •Device information: device model, operating system version, unique device identifiers
- •Log information: IP address, timestamps, crash logs, diagnostic data
- •Usage information: features used, screens viewed, taps, and navigation patterns
2.3 Information from Third Parties
If enabled by your organization, we may receive information from:
- •Authentication providers (e.g., single sign-on, identity providers)
- •Backend services and databases (e.g., Supabase, Airtable, n8n-based automations, or other API backends configured for the App)
- •Analytics or monitoring tools (e.g., event logging / error tracking)
The specific third-party services in use may vary by deployment and client configuration.
3. How We Use Your Information
We use the information we collect to:
- •Provide, operate, and maintain the App and Services
- •Authenticate users and manage access and roles
- •Synchronize data between the App and backend systems (e.g., databases, APIs, internal tools)
- •Improve performance, reliability, and user experience
- •Provide customer support and respond to inquiries
- •Monitor and protect the security and integrity of the App and underlying infrastructure
- •Comply with legal obligations and enforce our agreements and policies
We process information where we have a legal basis to do so, such as:
- •To perform a contract (for example, to deliver services under an agreement with your organization)
- •To comply with legal obligations
- •For our legitimate interests in operating and improving the App, provided those interests are not overridden by your rights and interests
4. How We Share Information
We do not sell your personal information.
We may share information with:
4.1 Service Providers and Processors
- •Hosting providers, databases, and infrastructure platforms (e.g., cloud services, managed databases)
- •Analytics, error reporting, and monitoring tools
- •Other processors we use to deliver and support the App and Services
4.2 Your Organization or Project Stakeholders
If the App is deployed for your employer or client organization, certain data (e.g., work performed, site records, installation status, comments, or photos) may be available to authorized users within that organization, depending on their role and permissions.
4.3 Authorities and Legal Requirements
- •Where required by law, subpoena, court order, or other legal process
- •To protect our rights, property, or safety, or that of our users or the public
If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to applicable laws.
5. Data Retention
We retain information for as long as necessary to:
- •Provide the App and Services
- •Support the business relationship with your organization
- •Comply with our legal and contractual obligations
- •Resolve disputes and enforce our agreements
Retention periods may vary based on the type of data and the requirements of our clients and applicable laws. Where possible, we aim to minimize retention and either anonymize or securely delete data when it is no longer needed.
6. Data Security
We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. These measures may include:
- •Encryption in transit and/or at rest, where appropriate
- •Access controls, authentication, and least-privilege permissions
- •Logging and monitoring of certain system activities
- •Regular updates and security patches for infrastructure components
No system can be completely secure, and we cannot guarantee absolute security. However, we continuously work to improve our security practices.
7. International Data Transfers
Depending on where you are located and how the App is deployed, your information may be processed in countries other than your own. We implement appropriate safeguards when transferring personal data across borders, where required by applicable law.
8. Your Rights and Choices
Depending on your location and applicable data protection laws (for example, GDPR, CCPA/CPRA, or other regional laws), you may have some or all of the following rights:
- •Access to the personal data we hold about you
- •Correction of inaccurate or incomplete data
- •Deletion of certain data ("right to be forgotten")
- •Restriction or objection to certain processing
- •Data portability (receiving certain data in a structured, commonly used, machine-readable format)
- •Withdrawal of consent where processing is based on consent
To exercise these rights, you can:
- •Contact us at privacy@lcrdigital.ai, or
- •Contact your organization (if they are the controller or primary owner of the data in the App)
We may need to verify your identity and coordinate with your organization to respond to your request.
9. Children's Privacy
The App is not intended for children under 13 (or a higher age as required by local law) and we do not knowingly collect personal information from children in that age group. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it as required by law.
10. Third-Party Services and Links
The App and related Services may integrate with or link to third-party services, websites, or applications. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will:
- •Update the "Effective Date" at the top of this page, and
- •Where required by law, provide additional notice (for example, within the App or via email)
Your continued use of the App after any changes means you accept the updated Privacy Policy.
12. Contact Us
If you have any questions or requests related to this Privacy Policy or our data practices, you can contact: